Patient: I'm not happy with my appointment! Am I eligible for the Satisfaction Guarantee Program?

We're sorry to hear that the dental practice/provider didn't live up to your expectations and we would like to thank you for the feedback!

In this article you will find the requirements you need to meet in order to be eligible for our Satisfaction Guarantee Program.

To ensure you and our dentists are treated with fairness, we cannot guarantee claims (even within 30 days) in certain situations. To be eligible:

• You must book a new patient exam and any dental service like cleaning, at least.
  • Note: Consultations do not qualify for a gift card.
• You, as the patient, are at least 18 years old and above on the date of the dental appointment.
• You have not previously claimed an Opencare offer in the past 2 years (even if you're using a different email address to create a new Opencare account).
• Your appointment was booked through the Opencare online platform only. Appointments scheduled by telephone, in person, or by other means, do not qualify for a gift card.
• Your appointment was booked using the name on your Opencare member account. If a single account was used to book 2 or more patients, only one patient will be able to claim a reward.